Best Chatbot Builders to Use in 2024: Top 10 Picks
Chatbots are an excellent solution for many business needs: from general customer support to attracting leads. Yet whether we’re talking about chatbots, call tracking and distribution, or any other client communication means, the development from zero might be a tall order, especially for smaller companies.
Thankfully, there’s a way to make the process much easier. Enter chatbot builders, a viable solution for trouble-free chatbots implementation and management. Today, we’re going to take a look at the 10 best options in 2024.
Chatbot Builders in a Nutshell
What exactly is a chatbot builder? To put it simply, it’s a tool that allows any user (regardless of their coding skills) to design, tailor, and launch chatbots. Let’s check out 5 typical features provided by most chatbot builders:
- Visual Editor. A user-friendly interface with drag-and-drop functionality is adopted by default in a majority of chatbot builders. This makes it easy for users with any level of technical knowledge to create interaction patterns (even the more complex ones).
- Multiple Channels Support. The more advanced options support a number of messaging platforms, including messengers and social media. This provides the flexibility for companies to choose the most preferred channel for customer interactions.
- Ready-made Templates. When it comes to more frequent situations and use cases, chatbot builders may provide a variety of customizable templates for quicker responses.
- Analytics Toolkit. Thanks to integrated solutions for analysis and reporting, you can monitor a number of important metrics: from chatbot performance to satisfaction rates. Use the acquired data for further improvements and planning of your next steps.
- Compatibility with Third-party Platforms. Last but not least, many chatbot builders provide integration features, offering chatbot compatibility with third-party platforms and tools to foster a smooth workflow.
Chatbot Builders: 10 Excellent Options
Looking to implement a chatbot for your business? These 10 best chatbot builder options will be a perfect place to start!
Botmother
First on our list is Botmother, a robust platform tailored for building and deploying chatbots. Whether you’re a novice or a programming expert, with Botmother you’ll be able to craft your chatbots without the necessity to create independent bots for every single service you use.
Key Characteristics:
- Drag-and-drop Editor. A user-friendly editor eliminates the need for code knowledge, offering an intuitive interface for an easy bot creation process.
- Templates Included. The platform offers pre-made templates for instant setup. All templates can be customized for particular needs and scenarios.
- Multi-platform Support. A single bot can be used for a variety of different platforms, including messengers (WhatsApp, Viber, Telegram) and social media (Instagram, Facebook).
- API and Integrations. Botmother provides integrations with a variety of systems and services, including Zapier, Albato, OpenAI, and more. On top of that, Botmother API allows you to connect with any external service.
- Infinite Users and Messages. There are no restrictions on the complexity of bots or user numbers on any of the paid plans.
Free Option: available (free Test plan).
Price: premium plans start at $49 / month.
Salebot
Salebot features a simple and straightforward interface aimed at users with minimal technical skills. It’s primarily designed for businesses focused on automating sales processes and improving lead generation and customer support through chatbots.
Key Characteristics:
- Offers an easy-to-use chatbot builder with drag-and-drop interface.
- Supports integration with various CRM systems.
- Includes analytics tools to track the chatbot’s performance and effectiveness.
- Provides features such as automated customer support, bulk messaging, and user segmentation.
Free Option: available (3-day free trial).
Price: starts at $30 / month.
Manychat
- Supports such communication channels as Instagram, Facebook, WhatsApp, and SMS.
- Offers an intuitive builder complete with pre-designed templates.
- Allows you to leverage A/B tests and analytical capabilities to further enhance your communication efforts.
- Links with a variety of systems such as Google Sheets or Shopify.
Chatbase
Chatbase is an advanced platform suited for businesses and developers who need detailed analytics to improve their chatbot performance and user experience. It stands out thanks to its AI capabilities and robust analytical features available on paid plans.
Key Characteristics:
- Chatbots can use over 80 languages and are trained by analyzing data from a vast number of sources.
- Supports such platforms as websites and a variety of API integrations.
- Offers the analysis of conversations and user feedback.
- Powered by AI models.
Free Option: available (Free plan with 30 message credits / month).
Price: paid plans start at $19 / month.
Chatfuel
Chatfuel is a robust solution that puts focus on non-technical users wanting to automate customer interactions and marketing.
Key Characteristics:
- Intuitive, no-code, and powerful chatbot builder.
- Supports a number of platforms, from popular messengers and social media to websites, for additional flexibility.
- Offers features like automated customer support and lead generation.
- Includes AI functionality for conversation management.
Free Option: available (free trial).
Price: paid plans start at $15 / month.
Flow XO
Flow XO is an excellent choice if you need a versatile chatbot capable of integrating with multiple platforms and performing complex workflows. It’s powerful yet easy to understand (though it may require some technical knowledge for more advanced features).
Key Characteristics:
- Offers more than 100 integrations with various popular software.
- Supports a number of channels, including messengers, social media, SMS, and websites.
- Provides webhooks and live chat functionality.
- Supports a wide range of languages for its chatbot platform.
Free Option: available (free trial).
Price: starts at $25 / month.
Manybot
Manybot is a somewhat unique entry on the list. This is a free tool primarily focused on Telegram messenger and is ideal for users who need straightforward bot functionalities without extensive customization.
Key Characteristics:
- Free chatbot builder for Telegram.
- No limit on the number of messages.
- Offers multimedia support.
- Includes visual menus and submenus editor.
Free Option: completely free (but lacks updates, support, analytics, and advanced features).
Price: $0.
Bothelp
Bothelp is a great intuitive solution for those who are looking to enhance customer engagement and support through automated messaging. It offers a multitude of features and flexible pricing plans, with a free 14-day basic version and paid plans providing advanced functionality.
Key Characteristics:
- Offers a variety of features including webinar and quiz integrations, lead generation functions, and analytics.
- Supports integration with popular messaging apps and CRM systems.
- Comes packed with ready-made templates.
Free Option: available (free trial).
Price: starts at $14 / month.
SendPulse
SendPulse is a full-fledged marketing platform that’s ideal for businesses seeking an all-in-one communication solution. Along with a chatbot builder, SendPulse provides advanced functionalities such as landing page constructor and a number of marketing tools.
Key Characteristics:
- Includes features like email marketing, SMS, web push notifications, and chatbot automation.
- Supports integration with multiple platforms including Telegram, Facebook, WhatsApp, SMS, and email.
- Offers not just the chatbot builder but also a landing page builder and analytics capabilities.
Free Option: available (with monthly limitations).
Price: starts from $5.5 / month.
Landbot
Landbot provides a platform to create sophisticated chatbots for customer service, lead generation, and engagement, all without extensive coding knowledge. It’s highly intuitive and suitable for different business sizes.
Key Characteristics:
- User-friendly editor bundled with ready-made templates.
- Includes a number of features such as natural language processing, analytics, and integration with various other instruments.
- Supports multiple languages.
Free Option: available (100 chats / month).
Price: starts at €200 / month.
Wrapping Up
Choosing the right chatbot builder can significantly impact your ability to engage with customers, streamline operations, and drive sales. In 2024, a variety of robust and user-friendly chatbot builders are available, and each offers unique features and benefits tailored to different use cases and budgets.
From all-encompassing solutions to more specialized tools, there’s a platform for every business, regardless of size or technical expertise. Choose the chatbot builder that aligns best with your goals and start transforming your customer communication today.